Engineering the Customer Engagement Platform in Utilities

For decades, the utilities sector has managed to stay clear of the massive digital disruptions affecting almost every other industry on the planet. It’s not exactly a surprise. Most utilities providers are massive monopolies

… “Engineering the Customer Engagement Platform in Utilities”

How UX Can Become a Key Driver in the Healthcare Revolution

Innovation has traditionally been slow to come for the healthcare sector. In an industry where so much decision-making power rests in the hands of medical service providers and rule-bound regulatory bodies like HIPAA, any wholesale change requires a broad consensus that’s often difficult to reach. … “How UX Can Become a Key Driver in the Healthcare Revolution”

How UX Can Help You Thrive in a Competitive and Crowded Market

For senior executives facing strict budgets and time constraints, it can be very tempting to end development efforts as soon as a particular product has been deemed “good enough to release”. … “How UX Can Help You Thrive in a Competitive and Crowded Market”

Social Inclusion: Disability, Accessibility and Universal Design

Slowly but surely, inclusivity has become a key focus for organizations across the corporate landscape. From recruitment to marketing and customer services, senior executives [i]in every industry are looking to make their internal and external processes more accessible to a wider range of people. Not that they have much choice. … “Social Inclusion: Disability, Accessibility and Universal Design”